To residential and business clients, as well as visitors to St. Maarten by the incumbent company, TelEm which provides landline voice and data services, TelCell N.V. for mobile voice, data services and international voice and bandwidth provided by SMITCOMS N.V. and since January 2017, cable television services and internet services by Caribbean Teleview Services N.V. TelEm Group is a proud leader in the local telecommunication market, keeping in step with all the latest technological trends, many of which continue to evolve as technologies change and new innovations come onto the market.
The Sint MaartenTelecommunication Holding Company
The Sint Maarten Telecommunication Holding Company N.V. (TelEm Group or the company) is a government-owned company consisting of Sint Maarten Telecommunication Operating Company N.V.; Sint Maarten Telephone Company N.V. (TelEm); TelCell N.V.; St. Maarten International Telecommunication Services (SMITCOMS) N.V.; SMITCOMS Inc.; SMITCOMS Dominicana Ltd.; and as of January 1, 2017, Caribbean Teleview Services N.V. (herein after, referred to as St. Maarten Cable TV or as Cable TV).
The company provides a complete range of telecommunication services
The company is proud of its commitment to its customers and community
This is evidenced by the important role TelEm Group plays in the island’s cultural and social heritage. Each year you will find TelEm Group and its personnel involved in the promotion of positive projects for the youth, senior citizens, physically challenged and this year especially, women’s affairs.
As an important pillar in the country’s economic framework, TelEm Group works closely with government and other government-owned companies to deliver on its promised Mission and Vision to make customer satisfaction a number one focus. This collaboration with government has seen the development of several important projects in the telecommunication sector that benefits the community and the country.
Mission & Vision
Mission
“To provide a complete line of Telecom services for everyone, everywhere, with 1st class care and driven by superior technology”
Vision
“The best service provider of all communication needs for the citizens and visitors of St. Maarten and beyond”
TelEm’s Core Values are the fundamental beliefs of the organization.
Open & Honest Communication
Open and honest communication is our priority. We always share all relevant information with each other, based on trust.
Customer Oriented
TelEm focusses on internal and external customer needs and customer satisfaction throughout the whole organization. We put the customer first.
Teamwork
We work under all circumstances in harmony with each other to achieve company goals.
Respect
Respect is the willingness to show consideration or appreciation to TelEm as an organization, to our colleagues and more importantly to our customers.
Integrity & Trust
Honesty and sound moral principles, in which promises are made and kept. We maintain strict confidentiality at all times and decisions are made to the benefit of the company and customers and not for personal enrichment.
Excellence and Quality
TelEm provides the highest quality of the products and services. We want to be the best at everything we do
Responsibility & Accountability
We take responsibility and are held accountable for our decisions, actions, words and outcomes. We take ownership of these.
Management Board of Directors
Mr. Kendall Dupersoy
Chief Executive Officer
Mrs. Helma Etnel
Chief Financial Officer
Mr. Eldert Louisa
Chief Technical Officer
Mr. Michiel Parent
Chief Commercial Officer
Supervisory Board
Mr. R. Budike
Board Member Supervisory Board of Directors
Ms. D. Daal
Vice – Chair Supervisory Board of Directors
Mrs. J. Presentacion
Board Member Supervisory Board of Directors
Mr. D. Schmidt
Board Member Supervisory Board of Directors
Mr. E. Wyatt
Board Member Supervisory Board of Directors