As per December 31st, 2018 TelCell is shutting down it's 2G network. Don't get left behind. Make sure you upgrade your 2G device. If you’re a TelCell customer and still using a 2G device, you have until the December 31st 2018, to move across to 3G/LTE. After this date, you’ll no longer be able to make or receive calls, send or receive text messages, or use data services.
3G/LTE compatible device
Make sure you have a mobile device that is minimum 3G compatible. When purchasing your new mobile device make sure to check the mobile device specification. Your mobile device must support the following networks for 3G, 900MHz. To get access to highspeed mobile data, make sure your device is LTE compatible and support the following network LTE, 1900 MHz.
Set voice and data on 3G/LTE
Make sure to set your mobile device settings on 3G or LTE. If you keep your mobile device settings at 2G, you will not be able to make/receive calls and use mobile data. If you are a voice only user, make sure you set your device settings to 3G. If you are a data user and wish to have access to highspeed mobile internet, make sure you set your device settings to LTE and enjoy highspeed mobile data.
Upgrade SIM card to LTE
Didn't upgrade your SIM card to a LTE SIM card yet? Visit one of our TelEm branches and upgrade your SIM card today. If you don't upgrade your SIM card, you will not be able to register on our LTE network. This means that you will only be able to use your mobile services on the 3G network.
How do I know if I am on the 2G network?
If there’s always an “E”, “EDGE”, or “GPRS” symbol visible in your mobile device screen, this means that you are on the 2G network.
How do I know if I am using a 2G device?
To check if you have a 2G device, you must go into your mobile settings. When you go to your voice & data settings you will see a listing of networks, 2G, 3G and or LTE. If your device only has 2G listed this means that your device does not support a 3G or higher network.