FAQ

How to recharge my mobile account?

TelCell offers various ways to recharge your mobile account.

Top-up Resellers
Simply the easiest way to recharge your prepaid account! Top-Up service is available at all TelEm Group offices and at over 150 resellers Island wide. Simply provide the agent with the phone number and the amount you would like to add to your prepaid account. Top-Up any amount between $1 to $200 at a time. The amount will be instantaneously added directly to your prepaid account. $10 Top-Up cards are available at any of our branch offices and at most resellers.

For a list of all Top-Up resellers on St. Maarten, St. Eustatius and Saba click here.

Top-Up Online

Top-Up your account anytime anywhere via our online top up service. Click here to Top-Up online

WIB Easy Charge

To start recharging your account by a WIB ATM you first need to register

How to register at a WIB ATM

  1. Choose Phone Recharge from the main option screen
  2. Choose SMS Registration
  3. Choose your Telephone Service Provider
  4. Enter your mobile telephone number
  5. Choose if you would like to recharge other phones
  6. You will then receive a registration receipt from the ATM

Once the process has been completed, you will receive a SMS message confirming registration. In this SMS message your Passcode will be delivered. This Passcode is needed to send all recharge requests and should be kept in a safe place.

How to recharge at a WIB ATM
Send an SMS to 1111 with the text: RCPasscodeAmount

How to view transaction history
To view transaction history: Send an SMS to 1111 with the text: HPasscode

How to request for help
For Help: Send an SMS to 1111 with the text: Help

How to Cancel WIB Easy Charge 
To cancel your WIB ATM registration follow the steps below:

  1. Choose Phone Recharge from the main option screen
  2. Choose SMS Registration
  3. Choose Cancel SMS Registration
  4. Choose your Telephone Service Provider
  5. Enter your mobile telephone number
  6. You will then receive a cancellation receipt from the Bankomatiko