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General

Mobile

Landline

Internet

TV

What are the opening hours for Phillipsburg and Simpson Bay branches?

Our branches are open on weekdays at 8:00 am with Cashier Services until 3:30 pm and Customer Services until 4:00 pm.

What information do I need to complete my application?

For Business Applicants: 

  • Chambers of Commerce form no older than six months 
  • A valid ID of 1 of the directors on chambers

For Residential Applicants: 

  • A valid ID 
  • Postpaid plans: registration form or GEBE utility bill 

How can I receive my invoices?

All TelEm invoices are sent electronically to your registered email address. Make sure your account information is up to date. If you wish to update your email address, please send an email to info@telemgroup.sx. Make sure to include your account number and a copy of a valid ID/passport of the account holder.

How do I pay my bills from an international bank?

Please see below for international account information:

Swift Info & Wire Transfers  

All wire transfers in Euro’s and US Dollars are to be directed to ING Belgium for Euro’s and to Standard Chartered Bank for US Dollars:  

 

Payments in USD  

Standard Chartered Bank, One Madison Ave.  

New York City, N.Y 10010-3603 U.S.A  

SWIFT BIC: SCBLUS33  

Beneficiary Bank: The Windward Islands Bank Ltd.  

SWIFT BIC: WISBSXSM  

  

Payments in EUR  

ING Belgium SA/NV, 24 Avenue Marnix,  

B-1000, Brussels, Belgium  

SWIFT BIC: BBRUBEBB  

Beneficiary Bank: The Windward Islands Bank Ltd.  

SWIFT BIC: WISBSXSM  

  

For final credit to:  

St Maarten Telecommunication Operating Company   

Soualiga Blvd #5, St. Maarten  

Acc nr: 22564709 (USD) 

How to report an outage?

You can report your outage by contacting our Helpdesk on 548-HELP (4357) or via WhatsApp. Once you have reported your issue, a technician will be assigned to your case. Our technicians will assist you between 3-5 business days. However, this time span may vary depending on how severe an outage is.

How to become a TelEm subscriber?

Become a TelEm subscriber by purchasing a TelCell SIM card for $20 (includes $10 call credit), at one of our resellers or visit one our TelEm branches. Click here to see a list of our resellers.

How to recharge my mobile account?

Recharge your Prepaid account with the purchase of a Top-Up card or purchase your Top-Up by a reseller or TelEm branch. Provide the agents with your phone number and the amount you would like to add to your account. Top-Up any amount between $1 to $200 at a time. The credit will be added to your mobile prepaid account instantly.
Alternatively, you can Top-Up online by visiting www.telcelltopup.com

How to share and receive credit?

Share Credit
SMS “CT NUMBER AMOUNT” to 6663
Example: CT 5231234 10 (Must include spaces)
Send the SMS and confirm by reply “A”

Receive Credit
SMS “CR NUMBER AMOUNT” to 6663
Example: CR 5231234 10 (Must include spaces)
Send the SMS and confirm by reply “A”

Note: Minimum $5 and Maximum $30 for both sending and receiving. Charges are 25 USD cents per transaction.

What is my Mobile number?

SMS “NUMBER” to 121. You will receive an automatic response SMS with your phone number.

What are the steps to activate data on my new phone?

Activate your prepaid data in 3 easy steps:

  • Recharge your account
  • Set your APN settings
  • Activate a data plan of choice, SMS “DATA ON” to the activation number of the plan selected

How to set mobile APN settings?

Follow the easy steps below to set your TelCell data settings:  

iOS  
1. Go to your settings:  
2. Click on:  

  1. Mobile Data 
    b. Mobile Data Network  
  2. By APN add: internet.telcell.an  

  

Android  
1. Go to your phone settings:  
2. Click on:  

  1. Mobile Networks  
    b. Access Points Names  
  2. Create new access point:  
  3. By Name add: TelCell  
    b. By APN add: internet.telcell.an  
    c. By Authentication type: select PAP or CHAP 

How to register for WIB Easy Charge?

How to register at a WIB ATM

  1. Choose Phone Recharge from the main option screen
  2. Choose SMS Registration
  3. Choose your Telephone Service Provider
  4. Enter your mobile telephone number
  5. Choose if you would like to recharge other phones
  6. You will then receive a registration receipt from the ATM

Once the process has been completed, you will receive a SMS message confirming registration. In this SMS message your Passcode will be delivered. This Passcode is needed to send all recharge requests and should be kept in a safe place.

How to recharge at a WIB ATM
Send an SMS to 1111 with the text: RCPasscodeAmount

How to view transaction history
To view transaction history: Send an SMS to 1111 with the text: HPasscode

How to request for help
For Help: Send an SMS to 1111 with the text: Help

How to Cancel WIB Easy Charge
To cancel your WIB ATM registration follow the steps below:

      1. Choose Phone Recharge from the main option screen
      2. Choose SMS Registration
      3. Choose Cancel SMS Registration
      4. Choose your Telephone Service Provider
      5. Enter your mobile telephone number
      6. You will then receive a cancellation receipt from the Bankomatiko

What are the requirements for a Postpaid plan?

To apply for a Mobile Postpaid plan, the following is required: 

  • Valid ID/Passport
  • A Census registration form or GEBE utility bill no older than 6 months (address must be the same as where service will be provided). 
  • Copy of the account holders’ last two (2) pay slips. 

Can I upgrade my Mobile Postpaid Package over the phone?

Upgrades cannot be done via the phone as documentation is needed to perform any alterations, however an alteration form can be sent to info@telemgroup.sx with the required documentation.

How to add additional data to my Mobile Postpaid Package?

You can activate 1GB of data for $10 by texting “DATA ON” to 3230 

How to add additional data to my Postpaid TC Go plan?

You can activate 1GB of data for $10 by texting “GO ON” to 1030 

How to recharge my landline account?

Recharge your prepaid landline account with either a Top-Up card, machine, or online. Simply visit one of our resellers or TelEm branches. Provide the agents with your phone number and the amount you would like to add to your account. Top-Up any amount between $1 to $200 at a time, which will be received instantly to your prepaid account.

When do I receive my $10 Prepaid credit?

If you have a Duo Play prepaid package the $10 credit will be applied to your landline account once your open balance bill is paid in full. Credit will then be applied within 1-3 business days. 

What type of Internet services do you offer?

In order to service all our customers TelEm has different mediums available to deliver internet to your home. The type of medium used depends on the area you are located and what is available.

DSL
DSL is an internet service that is delivered to your home via copper telephone lines.

Fiber
Fiber is used to deliver high-speed internet service to your home via a Fiber cable by transmitting information in the form of light rather than electricity.

ConnectME
ConnectME delivers internet service to your home via modem and our LTE network. Time of day or night and general usage in your area may also affect your internet and browsing speeds. ConnectME is to be used in areas where Fiber or DSL connection is not available.

What is ConnectME?

ConnectME delivers internet service to your home via modem and our LTE network. For this connection installation is not needed. Upon application you will receive your modem and your connection will be active right away.

How to apply for Fiber?

You can apply for Fiber online at www.telem.sx/fiber. Alternatively, you can fill out an application at one of our TelEm branches with the assistance of our customer care team.  

How do I know if my area is Fiber ready?

Find out if your street is Fiber ready by visiting www.telem.sx/fiber-streets.  

If your street is not Fiber ready stay up-to-date on our Facebook page.

In the meantime you can enjoy our services on DSL. Visit the internet page for more information.

Do I have to upgrade to Fiber?

TelEm Fiber offers you faster speeds for the same price. Once your street is Fiber ready, upgrading will allow you to experience better service. If you live in a Fiber ready area soon we will discontinue the copper network in your area. Stay connected and upgrade to Fiber.  

How do I check my landline balance on a Fiber connection?

To check your balance with fiber connection dial: *512# 

What are the installation costs for Fiber?

Fiber installation is currently ANG 225. You may be eligible for a discount or free Fiber installation if you are in a new fiber area. Contact our customer care team on 611 or 548-HELP (4357) for more information.  

How do I increase my upload speed?

Upload speeds are standard based on your internet package. Upgrading your internet package is the best way to increase your upload speed. Please visit our internet page and select the speed most appropriate for you.

What is TelTV+?

TelTV+ is St. Maarten’s brand-new IPTV High-Definition television service. Featuring 150 channels and a host of power-packed features for all tele-viewing tastes, TelTV+ is designed to be affordable and caters to all age groups and a diverse St. Maarten community. Key features of TelTV+:

  • Customized packages for Sports, Entertainment or Movie lovers.
  • Personal live recording of shows and events.
  • Option to view programs on cell phones, PC and TV, anywhere and at any time.

Click here for more information about our TelTV+ packages.

What is the cost of TelTV+ packages?

TelTV+’s Basic Package, with 100 channels, is $35 per month and Premium Package, with 150 channels, is $75 per month. Additional packages such as Entertainment and Movies packages is $15 per month. The Sports package is $20 per month. Click here for more information about out Triple Play Plans.

How do I apply for TelTV+?

You can apply online or visit one of our TelEm branches. Once you submit your application you will soon be contacted to finalize the installation process.  Click here to apply online.

How many channels does TelTV+ have?

TelTV+’s Basic package hosts 100 channels that can be complimented with 3 add-ons: Movie package with 8 channels, Entertainment package with 30 channels, and Sports with 3 channels. You can either individually choose your add-ons or take all with our Premium package which boasts 150 channels.

Click here for more information about our channels.

What is the optimal internet connection for TelTV+?

To optimize your experience on TelTV+ we recommend a minimum DSL or Fiber connection of 12 Mbps. Click here for more information about out Triple Play Plans.

How many users, per account, can access TelTV+ once?

Your TelTV+ set top box comes with a username & password which provides you with access to 3 simultaneous streams from different devices (i.e. TV, computer, phone, or tablet). Each additional set top box provides you with 1 additional login. A maximum of 5 simultaneous streams is permitted per account.

How do I set up the TelTV+ box?

Setting up your TelTV+ box is as easy as 1, 2, 3!

  • Connect the set top box to your TV via a HDMI or A/V cable, as well as your Ethernet cable (RJ45),
  • Turn on the set top box, once the TV launcher interface of TelTV+ is displayed,
  • Proceed to sign in with your login details (Username & Password provided by Customer Service).

Once you are logged in, begin setting up your profile, once your profile has been created and confirmed, you will automatically be taken to the TelTV+ platform. Next, the main menu will show different options such as, Home, Television, Recordings, TV Guide, Radio, and Settings, for you to choose from as you navigate through your new TelTV+. Once you have arrived at this stage you have the option to personalize your channels and more.

Your TelTV+ Box is ready for you to experience and explore all your favorite channels now.

Can I still apply for CableTV?

Unfortunately, you can no longer apply for CableTV. However, our Tripleplay packages include TelTV+, which gives you channels to meet your viewing expectations.