Mobile Roaming
Stay connected with your family and friends while traveling? TelEm has you covered with Mobile roaming around the globe. The Caribbean, North America, Europe, South America and much more!
Never turn roaming off again, whether on a Prepaid or Postpaid mobile plan. You can talk and text easily while abroad with our low roaming rates.
With our new low rates, you can easily and affordably stay connected with any of our TelEm Prepaid or Postpaid plans. Whether you are traveling for pleasure or business you can automatically continue using your mobile phone service internationally as you no longer need to request roaming services.
With a TelEm Prepaid number you can easily roam while traveling, as there are no unexpected invoices or extra charges. In order to make calls and use your data services make sure you have enough Prepaid credit on your account. When making and receiving phone calls, while abroad, all incoming and outgoing calls will be charged to your available Prepaid balance.
Need to use DATA from your Prepaid mobile while abroad? No problem! Make sure to Top-Up before you depart! Your local data subscription is only available while in St. Maarten and is not available when roaming, therefore you need to have Prepaid credit. When roaming and your credit has been depleted, you can Top-Up online here
See our roaming rates below for more information.
Near or far Roam wherever you are
- Low roaming rates
- Available in 100+ countries
- Always stay connected while travelling
- For mobile prepaid and postpaid
Roaming Rates by Region
For more information about roaming rates by country, click here
Terms & Conditions
Conditions apply. Cuba, Satellite and/or Premium-rate Telephone Numbers exempt. Rates subject to change. Text messages are charged per text message. Calls are charged per second. Applicable charge for incoming calls.
| Call Local/Call Home Per Minute |
Rest of the world Per Minute |
Incoming calls Per Minute |
SMS Per Text |
DATA Per MB |
||
|---|---|---|---|---|---|---|
| Canada | USD | 0.12 | 0.50 | 0.05 | 0.05 | 0.10 |
| United States | USD | 0.12 | 0.50 | 0.05 | 0.05 | 0.10 |
| Call Local/Call Home Per Minute |
Rest of the world Per Minute |
Incoming calls Per Minute |
SMS Per Text |
DATA Per MB |
||
|---|---|---|---|---|---|---|
| Aruba | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Netherlands Antilles | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Antigua and Barbuda | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Bahamas | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Dominican Republic | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Martinique | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Guadeloupe | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| French Guiana | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Guyana | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Jamaica | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Puerto Rico | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Suriname | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Trinidad and Tobago | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Virgin islands (British) | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Call Local/Call Home Per Minute |
Rest of the world Per Minute |
Incoming calls Per Minute |
SMS Per Text |
DATA Per MB |
||
|---|---|---|---|---|---|---|
| Brazil | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Colombia | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Mexico | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Panama | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| El Salvador | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Venezuela | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Call Local/Call Home Per Minute |
Rest of the world Per Minute |
Incoming calls Per Minute |
SMS Per Text |
DATA Per MB |
||
|---|---|---|---|---|---|---|
| Albania | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Austria | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Austria | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Belgium | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Switzerland | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Czech Republic | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Germany | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Denmark | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Spain | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Estonia | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Finland | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| France | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| United Kingdom | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Jersey | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Greece | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Croatia | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Hungary | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Ireland | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Italy | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Liechtenstein | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Lithuania | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Luxembourg | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Latvia | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Macau | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Malta | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Netherlands | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Norway | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Portugal | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Romania | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Russian Federation | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Slovakia | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Sweden | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
| Turkey | USD | 0.25 | 0.50 | 0.25 | 0.05 | 0.10 |
Support
What does international roaming include?
International roaming is when you connect to a mobile network in a country other than the one you reside. This includes making or receiving voice calls and text messages, or browsing the internet, sending, or receiving emails, etc.
Is international roaming automatic?
Your mobile phone will not automatically work in every country. If you want to use your mobile phone while you’re away, before travelling, contact Customer Service to inquire if you will be able to use your mobile phone in your destination.
Will I be charged for roaming if my phone is on?
You can accumulate roaming charges simply by leaving your phone turned on while travelling outside your home network – some apps automatically send and receive data even if it doesn’t look like your phone is doing anything. You can, however switch this off this feature. Please see our tips below on how to help manage your roaming charges.
When travelling to the USA, do I need to change any settings in my phone?
To ensure an optimal roaming experience while in the USA, we recommend activating Voice over LTE (VoLTE) on your mobile device. This will allow you to make and receive calls while roaming on both AT&T and T-Mobile networks.
iOS
1. Go to your settings:
2. Click on:
a. Cellular
b. Voice & Data
3. Tap the switch beside Enable VoLTE to turn the feature on
Android
1. Go to your phone settings:
2. Click on:
a. Network & Internet
b. Mobile Networks
c. Advanced
d. Preferred network type → 4G (preferred) / 3G / GSM
e. Tap the switch beside Enable VoLTE to turn the feature on