Terms & Conditions
Packages listed are exclusively available in Fiber ready areas.
All speeds are“up to”indicated speed.
All Internet packages include a free internet modem. Installation fees may apply.
*Postpaid minutes included are TelEm to TelEm and TelEm to TelCell only.
**Prepaid plans have an additional charge of $10. Standard calling rates apply.
All Triple Play plans include the TelTV+ Basic Package (100 Channels).
TelTV+ add-ons will be charged in addition to your Triple Play Package.
TelTV+ has a onetime fee of $65 per set-up box. A subscription fee of $10 /month applies per additional set-up box with a maximum of 5 simultaneous streams per account.
Authorization * / **
All applicants must adhere to the terms and conditions stated in the TelEm Group General Terms and Conditions. If applicant is part of a special promotional campaign and/or receives a modem at no charge, applicant agrees to be bound by a 1-year contract.
Residential Connections */**
A copy of a local ID (Dutch ID card or Passport) and proof of address (registration form from the Census Office no older than 6 months or utility bill no older than 2 months) must be included with this application form. If these cannot be provided, a recent census registration form from the Census Office (not older than 6 months) in combination with a non-local ID is
also acceptable.
Security Deposit*
A security deposit of $1500 per line is required for non-residents who apply for a Postpaid Triple Play package. Upon termination of the account the security deposit will be refunded to the customer after deduction of any outstanding invoices.
Early termination * / **
If, during the minimum contract period, the customer cancels the service or TelEm Group cancels the service due to a breach on client's part, the customer will be charged an early termination fee. The early termination fee is the total of charges that would have been paid between the date of cancellation and the end of the contract period.
Ownership and use of the equipment and cable * / **
The Customer acknowledges and agrees that the equipment (cables, pipes and box placed on the premises) provided by TelEm Groups at all times belong to and remain the property of TelEm Group. To protect TelEm Groups interest in the equipment, we ask, and you agree, that you will not: (a) sell the equipment; nor(b) damage the equipment; nor(c) give a third-party possession or use the equipment without our prior consent. Your TelEm Fiber Internet connection is for personal use only and cannot be sold, rented or shared in any other way, without TelEm’s written approval.
Note: As part of the installation process, we ask, and you agree that trenching and drilling may be required to facilitate the installation of the equipment. Permission from landlord or property owner is required for installation TelEm reserves the right to terminate this contract at any time, in case of non-compliance to these terms and conditions.
*Postpaid **Prepaid
